ExcavatorMarket – Frequently Asked Questions (FAQ)
1. What types of machinery do you sell?
We specialize in construction and excavation equipment, including:
Excavators
Buckets & attachments
Hydraulic components
Construction machinery parts
Replacement and aftermarket parts
If you need something specific, contact us and we’ll help you find it.
2. How do I place an order?
You can place an order directly through our website or contact us via:
📧 excavatormarkets@gmail.com
📞 201-379-3355
Our team can also assist you with special-order items or freight shipping needs.
3. Do you offer warranties on machinery or parts?
Some equipment and parts come with a manufacturer’s warranty.
Warranty coverage varies by product—contact us for details on a specific item.
4. What payments do you accept?
We accept major credit/debit cards and other secure payment options provided at checkout.
5. How long does shipping take?
Standard parts: 3–10 business days
Heavy machinery / freight shipments: 5–20 business days
Delivery times may vary based on location and carrier schedules.
6. How does freight shipping work for large equipment?
Large items are shipped via freight carriers.
Freight orders may require:
A delivery appointment
Liftgate services
A forklift or equipment to unload
Our team will coordinate all necessary details with you before shipment.
7. Do you ship internationally?
Currently, we ship within the United States. Some machinery may require additional logistics discussions.
8. What is your return policy?
Returns must be requested within 30 days of delivery and must meet our return conditions.
Items must be in original condition with all parts included.
Freight return shipping is the customer’s responsibility unless the item arrived damaged or incorrect.
9. What if my order arrives damaged?
Inspect your shipment immediately upon arrival.
If damaged:
Take photos/videos
Note damage on the delivery receipt
Contact us within 7 days
We will assist with replacements or a claim.
10. Can I track my order?
Yes. Once your order ships, you’ll receive a tracking number via email.
Freight shipments may require direct coordination with the carrier.
11. Do you offer installation or repair services?
We do not provide installation or repair services, but we can recommend certified technicians depending on your location.
12. How can I contact customer support?
We’re here to help!
📧 excavatormarkets@gmail.com
📞 201-379-3355