Return Policy
1. Overview
At ExcavatorMarket, customer satisfaction is our priority. We understand that machinery and equipment purchases are significant investments, and we strive to ensure you are fully satisfied with your order. This Return Policy outlines the conditions under which returns, exchanges, and refunds may be accepted.
2. Eligibility for Returns
To qualify for a return, the following conditions must be met:
The item must be in unused or minimally used condition, with no signs of damage caused after delivery.
The product must include all original packaging, manuals, parts, and accessories.
A return request must be submitted within 30 days of delivery, unless otherwise stated for special equipment.
Proof of purchase (order number, receipt, or invoice) is required.
Non-returnable items include:
Custom-built machinery
Special-order parts
Items marked “Final Sale”
Products damaged due to improper use or installation
Hydraulic components that have been installed or filled with fluid
3. Return Process
To initiate a return, contact our support team:
📧 Email: excavatormarkets@gmail.com
📞 Phone: 201-379-3355
Please provide:
Order number
Item(s) you wish to return
Reason for the return
Photos or video documentation if the item is damaged or defective
Once your request is reviewed, we will provide Return Authorization (RA) instructions.
4. Shipping Costs
Customer is responsible for return shipping unless the return is due to a shipping error or a defective product.
For heavy equipment or large machinery, freight arrangements must be coordinated through our team.
Shipping fees are non-refundable.
5. Damaged or Defective Items
If your item arrives damaged or defective:
Notify us within 7 days of delivery.
Provide clear photos or videos of the damage.
We will offer one of the following depending on the case:
Replacement part
Full replacement
Partial refund
Full refund
Damage caused by misuse, improper installation, or unauthorized repairs is not covered.
6. Refunds
After the returned item is inspected:
Approved refunds will be issued to the original payment method within 5–10 business days.
Restocking fees of 10–25% may apply for certain machinery or parts, especially high-value or special-order items.
7. Exchanges
Exchanges are available for eligible items. If the desired item is of different value, price differences will be charged or refunded accordingly.
8. Warranty Claims
Some machinery and parts may include a manufacturer’s warranty. Warranty coverage varies by product. Contact us for assistance with filing a warranty claim.
9. Contact Us
For questions about returns, refunds, or exchanges, reach out anytime:
📧 excavatormarkets@gmail.com
📞 201-379-3355