Shipping & Delivery
1. Order Processing Time
Orders are typically processed within 1–3 business days.
Orders placed on weekends or holidays will be processed the next business day.
Large machinery or special-order items may require additional processing time.
2. Shipping Methods
We offer the following shipping options depending on the size and type of item:
A. Standard Shipping
Used for smaller parts, tools, and accessories.
B. Freight Shipping
Used for heavy equipment, attachments, and oversized machinery.
Freight shipping may require:
Liftgate service
Delivery appointment scheduling
Forklift access at the delivery location
3. Shipping Rates
Shipping rates are calculated at checkout based on:
Weight and dimensions of the item
Destination address
Delivery method (standard or freight)
Some equipment requires a custom freight quote, which will be provided before order confirmation.
4. Delivery Time Estimates
Delivery times vary by destination:
Standard shipping: 3–10 business days
Freight shipping: 5–20 business days, depending on carrier and distance
These are estimates only. Weather, carrier delays, and other factors may extend delivery times.
5. Order Tracking
Once your order ships, you will receive an email with:
Tracking number
Carrier information
Estimated delivery date
Freight shipments may require direct coordination with the carrier for scheduling.
6. Shipping Restrictions
We currently ship within:
All U.S. states (excluding certain remote or restricted locations for freight deliveries)
Some equipment may not be eligible for international shipping
If your location requires special logistics, we will contact you before shipment.
7. Delivery Inspection
For heavy machinery and freight deliveries, inspection upon delivery is required.
Please:
Inspect the shipment before signing the delivery receipt.
Document any visible damage with photos or video.
Note the damage on the bill of lading (BOL) before signing.
Contact us immediately if damage is found.
Failure to document shipping damage may affect eligibility for claims or replacements.
8. Incorrect or Damaged Shipments
If your order arrives incorrect, damaged, or incomplete:
Contact us within 7 days of delivery.
Provide photos/videos of the issue.
We will assist with replacement, parts, or refund options based on the situation.
9. Shipping Address Accuracy
Customers are responsible for providing accurate shipping information.
We are not liable for:
Delays
Lost shipments
Additional fees
Re-delivery charges
caused by incorrect or incomplete addresses.
10. Lost or Delayed Packages
If a shipment is lost or delayed:
We will work directly with the carrier to locate or resolve the issue.
Replacement or refund decisions will depend on the carrier’s investigation.
11. Customs, Duties & Taxes (If Applicable)
For international orders (if offered):
Customers are responsible for customs fees, import duties, and taxes.
These charges are not included in product or shipping costs.
12. Contact Us
For questions about shipping, freight quotes, or delivery assistance:
📍 ExcavatorMarket
18 Theodore Conrad Dr, Jersey City, NJ 07305, USA
📧 excavatormarkets@gmail.com
📞 201-379-3355